Help Center

Find answers to your questions

How Can We Help You?

Find answers to common questions or contact our support team

Booking Help

Get assistance with making reservations, payment issues, and booking modifications.

24/7 Support

Our customer service team is available around the clock for urgent matters.

Documentation

Access guides, policies, and important information about your villa stay.

Frequently Asked Questions

How do I make a booking?

Browse our villa collection, select your preferred property, and click "Book Now". Fill out the booking form with your details and we'll confirm within 24 hours.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, Amex), bank transfers, and PayPal. Payment is processed securely through our encrypted system.

Can I cancel or modify my booking?

Yes, cancellation and modification policies vary by property. Most bookings can be cancelled up to 48 hours before check-in. Contact us for specific terms.

What's included in my villa rental?

All villas include basic amenities, housekeeping, Wi-Fi, and 24/7 concierge service. Additional services like private chefs and transportation can be arranged.

How do I contact customer support?

Call us at +1 (555) 123-4567, email info@villaluxe.com, or use our contact form. For emergencies during your stay, use the 24/7 hotline provided in your booking confirmation.

Still need help?

Our support team is here to assist you

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