Terms of Service

Booking Terms

By making a booking with Villa Luxe, you agree to the following:

• All bookings are subject to availability and confirmation
• Payment is required within 24 hours to secure your reservation
• Booking confirmation will be sent via email
• Check-in time is 3:00 PM, check-out time is 11:00 AM
• Valid ID is required at check-in

Cancellation Policy

Cancellation terms vary by property:

• Standard: Free cancellation up to 48 hours before check-in
• Strict: 50% refund if cancelled 7+ days before check-in
• Super Strict: No refund for cancellations
• Cancellation fees may apply for payment processing
• Force majeure events may allow flexible cancellation

Guest Responsibilities

As our guest, you are responsible for:

• Treating the property with respect and care
• Any damages beyond normal wear and tear
• Following property rules and local regulations
• Maximum occupancy limits as specified
• Noise levels appropriate for the neighborhood
• Proper disposal of trash and recycling

Payment Terms

Payment policies:

• Full payment required for bookings under 30 days
• 50% deposit for bookings over 30 days in advance
• Security deposits may be required for certain properties
• All prices are in British Pounds (GBP)
• Additional fees for extra services will be clearly disclosed

Liability & Insurance

Important liability information:

• Villa Luxe acts as an intermediary between guests and property owners
• We recommend comprehensive travel insurance
• Guests are liable for their personal belongings
• Property owners maintain property insurance
• Report any incidents immediately to our 24/7 support

Questions About Our Terms?

Our team is here to clarify any concerns